Head of Digital Customer Solutions*
in an international setting
(Ref.Nr.:4385)
KTM Informatics GmbH 
full time
asap
*As a global player rooted in Austria, we thrive on diversity. No matter what gender you may be, where you come from or the color of your skin - here, you are YOU, and that’s what matters to us.
As Head of Digital Customer Solutions, you’ll shape the digital interface with our customers, retailers, and partners worldwide. Together with your team, you’ll be responsible for the platforms and digital solutions that support the customer journey—from the first point of contact with the brand through purchase, use, and service, all the way to long-term customer loyalty.
You’ll bridge the gaps between business, technology, and customer experience, collaborating with functional teams to develop innovative digital solutions that create measurable value for our customers and our global dealer network. In doing so, you’ll drive the further development of our digital platforms and lay the foundation for a modern, scalable, and data-driven customer experience.
THE TASKS AWAITING YOU
- Responsibility for the strategic development of our digital customer, retailer, and partner platforms throughout their entire lifecycle
- Leading, developing, and strategically expanding the organization with the goal of building high-performing teams and fostering their long-term growth
- Fostering a culture of accountability, collaboration, and customer focus, as well as nurturing talent and future leaders
- Shaping the digital customer journey from the first interaction with our brands through purchase and use to service and customer loyalty
- Developing an integrated platform strategy for customers, retailers, and partners, and ensuring a consistent digital experience across all touchpoints
- Working closely with Sales, Marketing, After-Sales, and international markets to implement digital solutions with measurable added value
- Taking responsibility for the further development of our digital products, platforms, websites, apps, and customer-centric services
- Establishing clear governance structures, roles, priorities, and decision-making processes
HOW YOU CAN INSPIRE US
- A bachelor’s or master’s degree in Business Informatics, Computer Science, Business Administration, or a comparable qualification.
- Alternatively, substantial practical experience in building and operating digital platforms and e-commerce solutions in an international environment
- Demonstrable experience in building, developing, and successfully leading teams and organizations
- The ability to inspire people to work toward common goals, develop talent, and provide direction and stability even in challenging change situations
- Experience in developing and implementing digital strategies, as well as in successfully managing digital products and platforms throughout their entire lifecycle
- A deep understanding of digital customer needs, customer journeys, and modern digital business models
- Experience collaborating with marketing, sales, after-sales, and international markets, as well as the ability to align diverse interests toward a shared vision
- Strong understanding of product management, platform thinking, data, and digital customer experiences
- Experience managing external partners and service providers, as well as building high-performing delivery models
- Excellent command of German and English
WHAT YOU CAN LOOK FORWARD TO
- The opportunity to actively help shape the relaunch and future of one of Europe’s leading motorcycle manufacturers
- The opportunity to work partially from home
- Attractive benefits and interesting professional development opportunities, as well as a unique corporate culture characterized by collegiality and team spirit
- An attractive and performance-based salary, starting at €81,500 gross per year depending on qualifications and professional experience (higher salary possible)
Benefits
Flexible working hours
Depending on your area of responsibility, location and department, we offer you various working time models to suit your private and professional situation.
Special rates
for employees
Special conditions for our employees when purchasing our products - from clothing to riding gear to motorcycles - are a matter of course for us.
for employees
Welcome on board
Welcome Day, buddy system and feedback sessions in the onboarding phase as well as training from day one will provide you the best start.
LEHRE MIT
MATURA
Neben deiner Lehrlingsausbildung bieten wir dir die „Lehre mit Matura“. Jeden Freitag finden im Unternehmen, zur Hälfte während der Arbeitszeit, Vorbereitungskurse für die Matura statt.
MATURA
Bike Leasing
Riding your bike to work or going for a ride to explore the countryside on your days off? As an employer, we will lease the bike of your choice. You can use it 100% privately.
Homeoffice
Depending on which area of the company you work in, it is also possible to work from home on Fridays according to the fair use principle.
Free Coffee
Enjoy freshly brewed coffee anytime – free of charge and available directly in our office areas. A small moment of indulgence for more energy and well-being during your workday.
Corporate Benefits
Discover exclusive employee discounts through our benefits portal – with top brands from the worlds of technology, fashion, travel, leisure, and more. Enhance your quality of life beyond the workplace.
More Information
Our Values and culture
Pursue your passion and go full throttle for your future. At KTM AG, you have the chance to work with high-performance motorcycles, whether in development, production, marketing, or elsewhere. On top of that, we offer great benefits, an environment that encourages and challenges you, and endless new adventures. No matter what your passport says, your passion is what counts for us! We believe in passion, performance, innovation and teamwork. You too? Then #JoinTheWinningTeam!
Social Media
Your contact
Für Rückfragen steht dir Ulrike Huber unter +43 (0)664 2897 957
gerne zur Verfügung.
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